CUSTOMER CARE

PRIVACY POLICY

Last updated: December 2018 (Revised December 2024)

Welcome to FLYING MONKEY Wholesale ("Us," "Our," or "We") and its subsidiaries and affiliates. We highly value the privacy rights of our online customers ("you," "your," or "yours") and understand the significance of safeguarding the information collected about them.

By visiting this website or providing your information to us, you acknowledge and agree to the practices outlined in this Privacy Policy. If you do not accept this Privacy Policy, we kindly ask you to exit this website immediately.

Operating Platform:

FLYING MONKEY Wholesale Online Store, identified as "we," operates the website located at www.flyingmonkeywholesale.com (the "Website"). This privacy policy has been crafted to transparently illustrate how your information is collected, shared, and utilized. We encourage you to carefully read this policy, and should you have any inquiries, feel free to contact us.

Consent to Data Collection:

Your visit to the Website implies your consent to the collection and utilization of your personal information as described in this privacy policy. Information may be collected during various interactions, such as when you:

1. Access or browse the website.

2. Place product orders through the website.

3. Communicate with us via email, telephone, or other channels.

4. Participate in our product promotions.

5. Request information about products.

6. Provide your phone number for SMS communications through checkout or account creation.

Types of Information Collected:

We collect both personally identifiable information and non-personally identifiable information.Personally identifiable information includes details that can identify an individual, such as name, address, email address, telephone number, and credit card number. Non-personally identifiable information encompasses data that, by itself, does not identify an individual. This may include anonymous information about your website usage, such as the date and time of your visit, pages viewed, navigation path, IP address, browser type, and operating system.

1. Personally Identifiable Information:

Includes details that can identify an individual, such as name, address, email address, telephone number, and credit card number.

2. Non-Personally Identifiable Information:

Encompasses data that, by itself, does not identify an individual. This may include anonymous information about your website usage, such as the date and time of your visit, pages viewed, navigation path, IP address, browser type, and operating system.

Use of Your Information:

We use your information in the following ways:

1. Personalizing your experience.

2. Enhancing the functionality and performance of the website.

3. Improving customer service.

4. Processing transactions.

5. Sending periodic emails.

6. Sending SMS communications if you have provided your phone number.

SMS Opt-In Consent and Data Use:

By providing your phone number during checkout or account creation, you consent to receive SMS communications from us.

1. Collection Purpose:

Your phone number is collected solely for sending text message campaigns, such as promotional offers or order updates

2. Data Sharing:

Phone numbers collected for SMS purposes will NOT be shared with third parties or affiliates for marketing purposes.

Opt-Out and Assistance for SMS:

You can opt out of SMS communications at any time by replying with STOP to any text message. For assistance, reply with HELP to any text message or contact us directly at:

Phone: 323-724-3334

Website: www.flyingmonkeywholesale.com

Security Measures:

We employ various security measures to uphold the safety of your personal information when placing orders or accessing your data. Our secure server, utilizing Secure Socket Layer (SSL) technology, encrypts all supplied sensitive/credit information. This encrypted data is stored in our Payment gateway provider's database, accessible only to authorized personnel with special access rights who are bound to maintain confidentiality.

SMS Terms & Conditions:

For more details regarding SMS communications, messaging frequency, and potential fees, please refer to our SMS Terms & Conditions.

Changes to This Policy:

We reserve the right to update this Privacy Policy at any time. Any changes will be effective immediately upon posting to this page.